TERMS & CONDITIONS


Introduction

The following terms and conditions represent the basis upon which driving lessons and courses are offered by Ian Hornal, a Driving Standards Agency (DSA) Approved Driving Instructor. Ian Hornal trades as Aspirel Driver Training. The DSA is an Executive Agency of the Department of Transport. It is responsible for setting driving standards, administering the driving test and licensing driving instructors.

General Conduct

Ian Hornal (Hereafter I or Ian) agrees to abide by the DSA Voluntary Code or Practise for Approved Driving Instructors. I will be courteous, polite and punctual. I will behave in a professional and ethical manner. I will supply a well maintained dual control car, fully insured for the purpose of driving lessons and taking the practical driving test. I will not smoke in the car or use your lesson time for anything other than your lesson.

Driving Licence, Eyesight & Health

The learner (Hereafter You) must have a driving licence (provisional or full). I must see this by the beginning of the first lesson. Both parts the photo ID and counterpart must be produced. You must be a able to read a car number plate from 20.5m in good daylight. You are reminded of your legal responsibility to inform DVLA of any medical condition that may affect your driving. You are advised to inform me accordingly at the time of booking. The law is clear on driving under the influence of alcohol, drugs or medicine. If I suspect this is the case, the lesson will be terminated and the full lesson price payable.

Lesson prices are advertised on the website www.aspirel.co.uk. Price sheets are available on request. Changes to prices will be notified four weeks in advance. Pre-paid lessons are at the price at time of paying.

Lessons

The time, date, pick-up point/ drop off and duration of lessons will be a agreed between you and I, beforehand. It is your responsibility to be ready at the correct time. I will wait for you in the car. After ten minutes I may leave and the full lesson price is payable. Traffic can make journey times unpredictable. If I am going to be ten minutes late I will phone and tell you. The full lesson time will be honoured.

Payments

All lessons must be paid by the start of the lesson. You are reminded that visiting a cash machine, uses your paid for time and maybe inconvenient to the lesson. Lessons can be paid for by cash, card or cheque. I will give you a receipt and keep records to account for all payments.

Cancellations


Lessons are booked in good faith. Should a lesson need to be cancelled by you, it is in your interests to tell Ian immediately. Lessons cancelled giving one clear days notice will not be charged. For example a Monday lesson needs to be cancelled on Saturday. Otherwise the full price of the lesson is payable.

Postponement


Any lesson postponed by Ian without one clear days notice, will be supplied free. The only exception is by way of adverse weather.


Driving Test


I will help you come to a decision about when to book a test.  Due to waiting times it is necessary to forecast when you will be ready.  Nearer the test date, I will help you assess your standard of driving and readiness for test.  I reserve the right to withhold use of the car in the interests of public safety, the examiners and your own.  I will advise you in time to recover any test fees and re-book another date.  Should you choose to keep the test date, I will not be liable for any loss or costs you incur.


Complaints


In the first instance complaints should be brought to Ian's attention. Problems should be dealt with straight away, to avoid any escalation.  If this reaches an impasse, I will recommend an independent specialist to adjudicate and will agree to be bound to their decision.  If after exhausting these avenues and you are still not satisfied you may take the matter up with the Registrar of Approved Driving Instructors.


Your Statutory Rights


Nothing in these terms and conditions affect your statutory rights relating to faulty or miss-described goods or services. I have a statutory obligation to provide you with goods and services fit for purpose for which they were bought and as described. If you have any doubts about your statutory rights you are advised to contact your Local Trading Standards Department or Citizens Advice Bureau.



DVSA Voluntary Code of Practise for Approved Driving Instructors


Personal Conduct


I will at all times behave in a professional manner towards clients. Clients will be treated with respect and consideration. I will try to avoid physical contact with a client except in an emergency situation or in the normal course of greeting. Whilst reserving the right to decide against giving tuition, I will not act in any way which contravenes legislation on discrimination.


Business Dealings


I will safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and will






make details available to the client on request.

I will on or before the first lesson provide clients with a written copy of my terms of business including:


Aspirel, a training company registered by Ian Hornal, 12 Hillside Grove, Bo'ness, West Lothian, EH51 9RN.

The price and duration of lessons.

The price and conditions for use of the driving school car for the practical driving test.

The terms under which cancellations by either party may take place.

Procedure for complaints.


I will check a client's entitlement to drive the vehicle and his or her ability to read a number plate at the statutory distance on the first lesson. When presenting a client for the practical driving test I will ensure the client has all the necessary documentation to enable the client to take the test and the the vehicle is roadworthy.


I will advise clients when to apply for their theory and practical driving tests, taking account of local waiting times and forecast of clients' ability potential for achieving the driving test pass standard. I will not cancel or re-arrange a driving test without the client's agreement. In the event that I decide to withhold the use of the school car for the driving test, sufficient notice will be given to the client to avoid loss of the DSA test fee.


I will at all times, to the best of my ability, endeavour to teach the client correct driving skills according to the DSA's recommended syllabus.


Advertising


The advertising of driving tuition will be honest; claims made will be capable of verification and comply with codes of practise set down by the Advertising Standards Authority.


Advertising that refers to clients pass rates should not be open to misrepresentation and the basis on which the calculation is made should be made clear.


Conciliation


Complaints by clients should be made in the first instance to me following the complaints procedure issued.

Failing agreement or settlement of a dispute, reference may be made to the DSA's Registrar of Approved Driving Instructors who will consider the matter and advise accordingly.


Should the Registrar not be able to settle the dispute he or she may set up a panel, with representatives from the ADI industry, to consider the matter further or advise that the matter should be referred to the courts or other statutory body to be determined.